Refund Policy
Effective Date: 10-10-2024
At IndiaPropertyToLet.com, we are committed to providing transparent, reliable services. This Refund Policy outlines the conditions under which refunds may be granted for various services, including paid listings, premium memberships, and featured property promotions. Please read the following carefully to understand your rights regarding refunds.
1. Eligibility for Refunds
a) Paid Listings & Featured Listings
- Once a property listing or featured listing is submitted and approved, the listing fees are non-refundable.
- No refunds will be provided for errors in the listing content after it is live. It is the user’s responsibility to review all listing information before submission.
- In the case of technical errors or platform malfunction that causes your listing to not appear correctly, you may request an adjustment or re-submission, but no refunds will be given.
b) Membership Fees
- Premium membership fees paid for enhanced services such as exclusive listings or additional visibility are non-refundable once the membership is activated.
- If you cancel your membership before the subscription period ends, you will not be entitled to any refund for the unused portion of the membership.
c) Promotions and Special Offers
- Any promotional deals, discounts, or special offers on listings or memberships are non-refundable under any circumstances.
2. Processing Errors
If a payment processing error occurs (e.g., double billing, incorrect amounts charged), we will investigate and, if the error is verified, issue a full refund for the overcharge.
To request a review of a processing error, please email us at [Your Contact Email] with the payment details, including the transaction ID, payment method, and the date of the transaction.
3. Refund Request Process
To request a refund (in eligible circumstances), you must:
- Email your request to indiapropertytolet@gmail.com within 7 days of the transaction date.
- Provide your transaction details, reasons for the refund request, and any relevant documentation or evidence (e.g., screenshots, payment confirmations).
- Refunds will only be issued to the original payment method used during the transaction.
4. Refund Approval & Timeline
Once a refund request is received:
- We will review the request within 5-7 business days.
- If approved, the refund will be processed, and the funds will be returned to your original payment method within 7-10 business days.
5. Non-Refundable Services
- Payments made for consultation services, advertising, or sponsorships on IndiaPropertyToLet.com are non-refundable.
- In case of disputes over advertising performance or issues related to content delivery, refunds will not be issued, but we will work with you to resolve concerns.
6. Changes to Refund Policy
We reserve the right to amend this Refund Policy at any time. Changes will be posted on this page and will take effect immediately. It is your responsibility to review this policy regularly.
7. Exclusions
The following are explicitly excluded from any refund consideration:
- No refunds will be issued for any free services or for any payments made under promotional offers or discounted rates.
- Any add-on services or third-party integrations provided through external service providers or affiliates are excluded from our refund policy and will be subject to the policies of those providers.
8. Duplicate Payments
In the event of duplicate payments, where the same service or product has been paid for more than once, the user is eligible for a full refund of the duplicate payment. You are required to provide proof of both payments and submit the refund request within 7 days.
9. Non-Receipt of Service
If you do not receive the service for which you paid, please contact us within 7 days of the expected delivery date. We will investigate the matter and, if the failure is on our part, we will either issue a full refund or offer to deliver the service.
10. Refund in Case of Fraud
If any fraudulent activities are detected in your payment, including but not limited to the use of unauthorized payment methods or stolen credit cards, IndiaPropertyToLet.com reserves the right to withhold any refunds and report such activities to the relevant authorities.
For any questions regarding our Refund Policy, please contact us at indiapropertytolet@gmail.com.
